strategic client integration

2022 / 2023 - ServiceLink - Product Leadership
Lead client facing products including 3rd party integrations and client portal; organize a cross-functional team to drive customer experience

WORKING IN PROGRESS

BUSINESS USER flow ANALYSIS

2022 / 2023 - ServiceLink - Analysis & Strategy
Analyze end-to-end user journey and operation workflow for various business domains to identity automation and transformation opportunities

wORKING IN PROGRESS

EXOS Closing order mANAGEMENT

2020 / 2021 - ServiceLink - Design Management
Managed a large scale Mortgage Closing Operation Platform redesign project; reviewed and approved UX design deliverables for a team of 9 in-house designers and design consultants

PASSWORD PROTECTED

EXOS Design Language

2020 / 2021 - ServiceLink - Design System‍
Guided the effort to establish the first company-wide Design System and Accessible Pattern Library that ensured cross-platform visual consistency and streamlined the UI development process

PASSWORD PROTECTED

EXOS Mortgage Servicing

2019 - ServiceLink - Product Design‍
Led a team of 4 designers to create a brand new user interface for Mortgage Banking Web and Mobile Applications that serve 40+ clients with 2+ million registered users

PASSWORD PROTECTED

EXOS Valuation Order Management

2018 - ServiceLink - Product Design
Executed the start-to-end design process of an all-new Enterprise Order Management Web Application and increased the company’s internal work efficiency by 50%

PASSWORD PROTECTED

google classroom

2017 - Google - Interaction Design Challenge
Google Classroom web app new feature designed to help teachers remember students' names

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Spar Personalized Retail

2017 - BOSCH - Product Design
Devised an AI-powered Retail Personalization Solution with a multinational retailer (SPAR) and launched the mobile application to 2000+ test users

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Bezirk Developers COMMUNITY

2016 - BOSCH - Web Design and Development
Founded an Internet of Things(IoT) Developers Community with 1000+ active users through creating an on-line platform and organizing two off-line events

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Bosch Smart campus research

2015 - BOSCH - User Research‍
Conducted user research with 12 facilities managers and pinpointed 7 use cases for Smart Building Application that facilitated the transfer of 3 research deliverables to business units

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MASTER THESIS STUDY

2015 - Politecnico di Milano - Research Project‍
Eatin: find local and healthy food on your way - A future vision of data-driven healthy food suggestion

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